About

Good day! My name is Nathalie and I would like to take this opportunity to showcase my skills by providing excellent outputs to reach and exceed clients’ expectations. I aim not to only deliver outputs with great value but to also work with passion, perseverance but also with a strong commitment to building a harmonious relationship with the clients as a responsible employee.

 

I have worked as a Customer Service Representative for two years and four months for US Medical Insurance. My tasks were mainly consisted of but not limited to:

• Answer questions regarding insurance coverages, and pre-qualifications for insurance modules and riders.

• Furnishing members and health care practitioners with details regarding members' benefits.

• Answering telephonic and e-mail inquiries in a timely manner.

• Advising healthcare professionals regarding co-payments and patients' coverage.

• Assisting in processing and updating the medical claims for payments and adjustments.

• Process medical documents for further review.

• Coordinate with the Medical Practitioners and Facilities for any assistance regarding their patients' concerns.

• Assign Primary Care Physician to assist the patients in order to have an initial visit.

Prior to that, I also have experience as a Junior High School English teacher. Being a teacher, my tasks were mostly consisted of but not limited to:

• Plan, prepare, and deliver instructional activities that facilitate active learning experiences

• Establish and communicate clear objectives for all learning activities

• Assign and grade classwork, homework, tests, and assignments

• Observe and evaluate student's performance and development. manage student behavior in the classroom by establishing and enforcing rules and procedures

• Keep updated with developments in the subject area, teaching resources, and methods and make relevant changes to instructional plans and activities

• Communicate necessary information regularly to students, colleagues, and parents regarding student progress and student needs

​

And also, here are the tasks I can offer and render effectively and efficiently:

• Data Entry

• Transcription

• Web Research

• Email management / Filtering

• Customer Service

• Creative Writing

• Content Writing

• Editing and Proofreading

• English Teaching

• Virtual Assistance

• Appointment Setter

​

Isaiah 41:10 ESV "Fear not, for I am with you; be not dismayed, for I am your God; I will strengthen you, I will help you, I will uphold you with my righteous right hand." 

​